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Reformation Tours Terms and Conditions
The
following Terms and Conditions are applicable to any programs published
by Reformation Tours, LLC (the "operator"). CST # 2093421-30.
PRICES
All rates quoted are per person, in US Dollars, based on two
persons sharing a room. Single supplements are available where applicable.
Rates are based on tariffs and exchange rates in effect at the time of
printing and are subject to change without notice. Once your final payment is received
at Reformation Tours, Inc., the land portion of your package price is
guaranteed, however, airfares are subject to change by carrier at any
time.
DEPOSITS AND
FINAL PAYMENT
A deposit of $350 per person is required upon registration along
with a signed copy of the registration form.
- Balance of payment, or final payment, must be received by Reformation
Tours at least 75 days prior to tour departure.
- Late registration (less than 75 days prior to tour departure) must be
accompanied by full payment and may be subject to late fees, or airline supplements.
- Reformation Tours reserves the right to cancel reservations if deposit
or final payment is not received by due dates and to apply the applicable
cancellation penalties indicated below.
- A $25 fee will be charged on all checks returned unpaid.
PAYMENTS
Payments can be made by check (payable to “Reformation Tours”)
or by credit card.
TOUR DOCUMENTS
Travel documents, including airline tickets, final itinerary, hotel list
and flight schedules are sent approximately 10 days prior to departure
provided full payment has been received. The package will also include
a tour diary, a name button, a neck-wallet, 2 luggage tags and a tour bag.
YOUNG TOUR
PARTICIPANTS
Tour participants under the age of 18 years must be accompanied by an
adult. They receive a discount on the land tour price when sharing
a room with two adults, unless otherwise noted (amount varies depending on the tour). On escorted tours and
cruises, we discourage children younger than eight years because we have
found that they are too young to enjoy these vacations. Reservations for
children are acceptable, however must be approved by Reformation Tours
prior to booking.
HOTEL ACCOMMODATIONS
If a change becomes necessary for any reason, hotels substituted will
be equivalent of those on your itinerary. Single rooms are available at
additional cost. With few exceptions, all rooms offer private facilities.
All tours have a specific number of pre-reserved allotments. In the event
this number is exceeded, for any reason, the Operator reserves the right
to allocate part of the group in another hotel of similar characteristics.
As a standard policy, hotels are not available for check-in before 2:00
p.m. Air conditioning is not standard in European hotels.
TOUR MEMBERSHIP
In order to ensure congenial membership, Reformation Tours reserves the
right to accept or reject any person as a tour participant and to expel
from the tour any participant whose conduct is deemed incompatible with
the interest of the tour group.
AIR TRANSPORTATION
If the tour price includes round-trip air transportation it will be in
economy class. Any cancellation, itinerary change or failure to use confirmed
space will be subject to penalties levied by the airline at the time of
ticketing. Airfare and airline schedules are subject to change without
notice.
FREQUENT FLYER
MILES
Once you have received your air tickets, you can contact the airline for
frequent flyer miles credit. This can be done by phone or in person at
the airport.
NOT INCLUDED
IN TOUR PRICE
Tips for your tour director and tour driver are not included unless otherwise noted. Passports
visas, laundry, beverages and food not on the regular table d’hote
menu (these items will be billed to you before leaving the hotel or restaurant),
as well as all other items of a personal nature.
REVISION FEES
A $35 per person service fee will be assessed for each change to a tour
or air booking once deposit has been received, plus any additional fees
that may be charged by our suppliers. Changes in departure date, itinerary
or passenger name is considered a cancellation and a new booking. All
changes and substitutions are subject to space availability, rates, discounts
and booking conditions in effect at the time of the substitution or change.
No change will be made unless permitted under the terms of our cancellation
policy even if you transfer to another departure date.
CANCELLATIONS
All cancellations must be in writing and the date of postmark will determine the amount of refund due. The following cancellation penalties apply, unless otherwise noted on the tour documentation.
- From time of deposit to until 100 days prior to departure a $100 per person penalty will be charged for cancellation.
- From 99-14 days prior to departure a $350 per person penalty will be charged for cancellation, plus any non refundable deposits, if applicable. AIrline tickets, once printed, are not refundable.
- 14 days or less prior to departure-no refund.
- If a cruise is included in your tour, special cancellation penalties
dictated by the cruise line may apply. Please refer to the cancellation
penalties imposed by the specific cruise line in question
- Cancellation charges also apply to additional accommodation reserved
prior to and after the tour.
- For flight changes or cancellations, revision fees and/or airline cancellation
charges will apply.
- Roommates canceling resulting in a single supplement charge, the Participant
who cancels will be responsible for that charge if a substitute roommate
cannot be found.
- Trip Cancellation and Interruption Insurance is strongly recommended.
Reformation Tours cannot assume responsibility for any additional costs
or fees relating to the issuance and/or cancellation of air tickets or
other arrangements not made through Reformation Tours.
TRAVEL &
HEALTH DOCUMENTS
A valid passport is required for all travelers and must be valid for 6 months past the return date to the US. However, it is the sole
responsibility of the passengers to check with the appropriate consulates
and medical personnel to determine if visas are required and what health
precautions and documents are necessary. The Operator accepts no responsibility
for failure to notify travel participants of customs and immigration laws
or health requirements.
TRAVELERS
NEEDING SPECIAL ASSISTANCE
Any disability requiring special attention must be reported to Reformation
Tours at the time of booking. Reformation Tours will make reasonable attempts
to accommodate the special needs of tour participants with physical disabilities,
but is not responsible for any denial of services by carriers, hotels,
restaurants and other independent suppliers. Motor coaches are not equipped
with wheelchair ramps, but we can arrange for wheelchair rental in Europe and arrange for special assistance in airports. We regret that we cannot provide individual assistance
to tour members for walking, dining or getting on and off motor coaches.
Motor Coach Company and other carrier employees may not physically lift
participants or assist them on or off transportation vehicles. A qualified
companion must accompany travelers who need such assistance.
BAGGAGE
Porterage for one suitcase is included in tour price. Due to limited coach
capacity we strongly recommend each passenger to bring no more than one
normal size piece of baggage and a travel bag. Extra baggage or excess
weight will carry a surcharge and shall be paid as such to your tour manager.
International air carriers may also impose fees for excess weight. No
responsibility is accepted by Reformation Tours for loss of or damage
to luggage or any other personal property. Travel insurance is strongly
recommended.
SMOKERS
Smoking is not permitted on transatlantic flights. We also do not allow
smoking on the bus, in hotel rooms or during group meals.
RESPONSIBILITY
– PLEASE READ
Reformation Tours, LLC, P.O. Box 854, Belleville, IL, 62220 hereinafter
referred to as “the Operator”, acts as “agent”
for you in making arrangements for tour services offered in this brochure,
including transportation, sightseeing and hotel/lodge accommodation.
The air carriers,
hotels/lodges, motor-coaches and other suppliers providing tour services
are independent contractors and are not principals, agents, employers,
employees, masters, servants, representatives, partners or joint venturers
of the Operator or its affiliates. The Operator is not liable for the
acts, errors, omissions, representations, warranties, breaches or negligence
of those independent contractors and is not liable for any personal injuries,
death, property damage, or other damages or expenses resulting therefrom.
Furthermore, the Operator is not liable for any act of God, acts of terrorism,
war, defects in machinery, breakdown in equipment, weather, strikes, theft,
change of fares or rates, delays or cancellations. All certificates and
other travel documents for tour services issued by the Operator are subject
to terms and conditions specified by supplier thereof, and to the laws
of the countries in which the services are rendered.
Reformation Tours carries "Error and Omissions Insurance" in case of default by one of our suppliers.
If the services included
in the tour cannot be supplied or there are changes in an itinerary for
reasons beyond the control of the Operator, the Operator will arrange
for the provision of comparable services, when possible. Any resulting
additional expense will be payable by the tour participants and any resulting
saving will be refunded by the Operator to tour participants. No further
claim for reimbursement shall apply.
Reformation Tours
reserves the right to accept or reject any person as a tour participant,
to expel any tour participant from the tour, to make changes in the itinerary
whenever the Operator deems it necessary for the comfort, convenience
or safety of the tour participants and to cancel a tour at any time.
Claims - In the event
that any portion of the journey has not fulfilled your prior expectations,
the claim must be filed within 10 days of the termination of your confirmed
journey and return to your point of origin. The case will be reviewed
and answered. Claims posted later than 10 days will be disregarded and
considered unacceptable and will not hold the Operator liable in any way.
The statements herein
and the contract between tour participants and the Operator are made and
entered into in St. Clair County, IL and governed by the laws of the state
of Illinois. Each tour participant understands that the Operator will
be accepting that participant’s booking in reliance upon such participant’s
acceptance of the within Tour Conditions.
No person, other than
an authorized representative of the Operator by a document in writing,
is authorized to vary, add or waive any term or condition in this brochure,
including any term or condition set forth in the preceding provisions.
Reformation Tours
reserves the right to alter, adjust, modify or cancel any tour itinerary
at any time without prior notification.
Payment of the required
deposit or any partial or full payment on a tour package constitutes consent
to all provisions, conditions and general information contained in this
printing.
VALIDITY
Updated 9/30/2010.
QUESTIONS?
Contact us at 1-800-303-5534 or at info@reformationtours.com
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